Refund policy

## Return & Refund Policy

We want you to love your Heydake tools. If anything isn't right, our 30-day return policy has you covered.

**30-Day Returns**
You have 30 days from the date of delivery to request a return. To qualify:
- The item is unused and in its original packaging
- You have the order number or proof of purchase

**How to Start a Return**
Email us at support@heydake.com with your order number and the reason for the return. We will reply within 24 hours with a return authorization and instructions.

**Refunds**
Once we receive and inspect your return, we will notify you and issue a refund to your original payment method within 5-7 business days. Original shipping charges are non-refundable.

**Free Returns for Defective or Wrong Items**
If you received a defective item or the wrong product, we cover everything — we'll send a prepaid return label or simply ship a free replacement. You keep the item in some cases; no need to pay any return cost.

**Non-Returnable Items**
- Gift cards
- Items damaged after 30 days of delivery (covered by warranty instead — see below)

**1-Year Warranty**
All Heydake tools include a 1-year limited warranty against manufacturing defects. If a tool fails under normal use within one year of purchase, email support@heydake.com with your order number and a photo or short video — we will replace it free of charge.

**Exchanges**
The fastest way to exchange an item is to return it and place a new order once your refund is processed.

**Questions?**
Email us anytime: support@heydake.com