Frequently Asked Questions

What payment methods do you accept?
Checkout accepts PayPal plus major credit and debit cards (Visa, Mastercard, American Express, Discover) and wallet payments including Google Pay and Apple Pay. All transactions are processed in US Dollars.

Do you offer free shipping?
Yes. Standard shipping is FREE on US orders over $29. Orders below $29 ship for a $4.99 flat rate. Expedited shipping is available for $12.99.

How long does shipping take?
Standard shipping takes 5–8 business days within the US, and expedited shipping takes 3–5 business days. Orders are processed in 1–2 business days and tracking is emailed as soon as your order ships.

Where do you ship from?
We ship from warehouses in Texas and Los Angeles, with backup inventory in China for replenishment. We currently ship within the United States and to Malaysia.

Can I cancel or change my order?
Contact us within 12 hours of placing your order. Once an order has shipped, it cannot be changed or canceled — but it can still be returned under our 30-day return policy.

Which tool set should I buy first?
Start with a screwdriver and bit set — it covers furniture, fixtures, electronics and appliances. If you already own a drill, add the 12-piece reciprocating saw blade set for cutting, then a socket set for anything with bolts.

Can I build a custom tool set?
Yes. The Build Your Tool Box configurator lets you choose the handle, the bits or sockets you actually use, the case and optional engraving. We assemble it in-house and ship it from the US.

What is your warranty?
All Heydake hand tools come with a one-year limited warranty against manufacturing defects, plus a 30-day money-back guarantee. See our Warranty page for details.

How can I contact you?
Email us anytime at support@heydake.com. We aim to respond to all inquiries within 24 hours on business days.